Tenant FAQs

You can pay online through your Tenant Portal with your bank account or debit/credit card (additional fees apply).

We also accept Personal Checks, Money Orders, and Cashier’s Checks. These can be dropped off to our office in West Salem (there is a drop box for after hours payments), or mailed to Crown Property Management, Inc. PO Box 5790 Salem OR 97304. Be sure to sign and write your rental address on your payment to prevent delays in processing.

You can check your account balance any time through your Tenant Portal.

The Tenant Portal provides you with secure online access to your account where you can pay rent, send in maintenance requests, see your account balance, and view your payment history. Each roommate is able to create their own account. To set up your portal click HERE.

Monday – Friday, 9:00 AM – 5:00 PM

Call the authorities immediately if you or someone else is being threatened or is in danger. If you have a maintenance or other emergency that may involve management, call the office! We have a dedicated call center that accepts calls after hours, on weekends, and during holidays. Not sure it qualifies as an emergency? When in doubt, call 503-485-2600 and follow the prompts. The call center will help you determine what qualifies as an emergency.

Before you get a pet, contact our office to make sure your rental allows pets as well as the type/breed/size you desire. If approved, you will need to pay an additional security deposit. If pets are allowed at your rental and the type/breed/size you desire is permitted, we’ll need a picture and a description of the pet (including breed, age, and current weight) sent to Info@CrownPM.net. You may also stop by our office with this information. After you have been approved for the pet, paid the additional security deposit, provided the pet description and picture, and signed the pet addendum, the process will be complete!

Please note, puppies are not permitted. All dogs must be one year of age or older.

All tenants on the lease must sign a 30 Day Notice to Vacate Residence form. Make sure to include your forwarding address so final paperwork and security deposit disposition can be returned to you. Please review the 30 Day Notice to Vacate Residence form and contact our office with any questions.

All parties on the lease must sign a remove addendum in our office prior to roommate(s) to be removed from the lease. Contact our office to get the process started. 

Please have all current Residents notify us via email or phone that you would like to add a roommate and what their name is. Have your roommate print out a Rental Application and bring it to our office with the $65 application fee, income verification, and a valid photo ID; or you may request that an online application link is sent to their email (email must be provided). Your roommate can move in if they are approved by our office and once all parties sign an addendum to add the roommate(s) to the lease.

If your household has moved out, return all keys and the key return form signed by all Residents from the 30 Day Notice to Vacate Residence packet to our office so we know you have vacated the unit. A drop box is available at our office (357 Glen Creek Rd NW #37 Salem, OR 97304). If you will be returning keys after business hours, be sure to place the keys and key return form signed by all Residents inside an envelope with your name and rental address. All remotes can be left on the kitchen counter. 

If you moved out but others on the lease are staying, call our office! We need to start the process to remove you from the lease.

Most lease terms are 6 months – 1 year. Please consult your agreement or contact our office for details on your agreement. Generally, after your lease term is up, your agreement automatically converts to month to month.

Click to download format

SALEM/KEIZER TENANTS ONLY: If you did not receive a mail key at move in or if the mail key you were provided is not working, please follow the

instructions below:

• Take a copy of your rental agreement and photo identification to the main post office located for your area (see below). Only the financially responsible occupants listed on the rental agreement will be permitted to obtain mail keys.

· Post office for Keizer Residents: 5454 River Rd N Keizer OR 97303

· Post office for West Salem Residents: 400 Glen Creek Rd NW Salem OR 97304

· Post office for South Salem Residents: 3624 Commercial St SE Salem OR 97302

· Post office for Salem Residents: 1050 25th St SE Salem OR 97301

• At the post office, request "a mailbox lock change."
• The cost for the mailbox lock change is generally $40.
• You may provide a copy of your receipt for reimbursement up to 60 days after your move in. Reimbursements for mailbox lock changes will be issued by check.
• You may drop off your receipt or email a picture of it to Info@crownpm.net. Please be sure that your name and rental address are stated on the receipt or email.

If a prospective landlord or third party company will be seeking a rental reference for you, please instruct them to send the request in writing, along with a release of information signed by you via email to Info@CrownPM.net. They may also send the request via fax to 503-399-3988.

Please note, all requests must be made in writing. Information will be provided according to our company policy and returned on our company’s rental reference form. Verbal requests or requests missing the required release of information signed by the tenant will not be provided.

If you have additional questions regarding this process, please feel free to include those with your request via email to Info@CrownPM.net, or via fax to 503-399-3988.